2PriceTags is operated by IBO GroupPrice, LLC.

This Privacy Policy explains how 2PriceTags collects, uses, shares, stores, and protects customer information when you visit our website, create an account, place an order, request product sourcing or Purchase Assistance, use freight-forwarding or logistics services, submit shipment documents, contact us, sign up for updates, or communicate with us through email, telephone, WhatsApp, website forms, chat, social media, or other approved channels.

Information We Collect

We may collect information you provide to us, including:

• Name, email address, and telephone number
• Billing, shipping, forwarding, delivery, warehouse, or pickup address
• Suite, Unit, customer receiving name, and other receiving identifiers
• Delivery instructions and authorized-recipient information
• Account registration and login information
• Order, quotation, invoice, payment, refund, and transaction information
• Product links, images, shopping lists, invoices, receipts, and sourcing requests
• Supplier, Vendor Store, manufacturer, marketplace, and product information
• Order Numbers, Invoice Numbers, Tracking Numbers, package references, and shipment references
• Package descriptions, quantities, weights, dimensions, and declared or supported values
• Warehouse receiving, manifest, package-matching, and shipment information
• Customs, freight, brokerage, delivery, and import information
• Importer information, Customs authorizations, permits, licences, and supporting documents
• Business name and business-order information
• Messages sent through email, WhatsApp, telephone, website forms, chat, social media, or other support channels
• Photographs, videos, documents, reviews, claim evidence, package evidence, or other information submitted to us

We may also collect technical information such as device type, browser, Internet Protocol address, approximate location, website activity, cookies, analytics data, security information, and similar website-usage information.

Supplier Invoices and Shipment Documents

Customers using self-purchased freight-forwarding services may be required to provide supplier or Vendor Store invoices, Tracking Numbers, order information, Customs documentation, and other shipment records.

These documents may contain customer names, addresses, merchandise descriptions, quantities, values, Vendor Store information, Order Numbers, Invoice Numbers, Tracking Numbers, payment information shown by the Vendor Store, and other transaction details.

We may use these documents to identify expected packages, match incoming packages, prepare Customs documentation, verify merchandise values, reconcile warehouse records, prepare billing, investigate discrepancies, and support shipment processing.

Warehouse and Shipment Information

When merchandise is received or processed through an applicable logistics location, shipment records may include package scans, Tracking Numbers, receiving references, manifest information, package descriptions, customer identifiers, weights, dimensions, photographs, arrival dates, forwarding locations, shipment status, Customs status, and other operational information.

This information may be used to identify packages, compare expected and received merchandise, consolidate shipments, prepare freight, investigate missing or unmatched packages, support Customs processing, calculate applicable charges, and coordinate release, pickup, or delivery.

How We Use Your Information

We may use customer information to:

• Create and manage customer accounts
• Process and verify orders and payments
• Provide product sourcing and Purchase Assistance
• Prepare quotations, estimates, invoices, and payment requests
• Purchase merchandise from approved suppliers or Vendor Stores
• Receive and identify packages
• Maintain expected-package and warehouse receiving records
• Match packages with customer, order, invoice, Tracking, receiving, or shipment records
• Consolidate, store, repack, palletize, wrap, ship, or deliver merchandise
• Select or verify appropriate forwarding and receiving locations
• Estimate freight, duty, VAT, Customs processing, brokerage, handling, storage, delivery, and other landed-cost charges
• Prepare shipping, Customs, delivery, and import documentation
• Provide order, payment, shipment, pickup, and delivery updates
• Reconcile shipment, warehouse, Customs, and billing records
• Respond to questions and provide customer support
• Review cancellations, refunds, returns, claims, shortages, wrong-item reports, and cargo-protection requests
• Prevent fraud, chargebacks, unauthorized activity, abuse, or misuse
• Improve our website, services, customer support, and business operations
• Send marketing communications when permitted
• Maintain accounting, tax, Customs, legal, compliance, and business records

Automated and AI-Assisted Customer Support

We may use automated or AI-assisted customer-support tools to help answer questions, identify the appropriate service, retrieve approved information, collect required order or shipment details, assist with document or package matching, route requests, and support authorized business processes.

Depending on the request and available integrations, these tools may process customer messages, Order Numbers, Invoice Numbers, Tracking Numbers, shipment references, forwarding-location information, product information, supplier invoices, warehouse records, billing information, or other information reasonably required to respond or complete an authorized task.

Automated assistance does not replace required identity verification, staff approval, payment verification, Customs decisions, claim decisions, or other actions that require authorized human or system confirmation.

Customers should not send passwords, PINs, CVV/security codes, one-time verification codes, full payment-card numbers, API keys, access tokens, or other credentials through chat or ordinary customer-support messages.

Sharing Customer Information

2PriceTags does not sell customer personal information for money.

We may share limited customer information when reasonably necessary to process a transaction, complete a purchase, arrange freight or delivery, prepare Customs documents, verify payment, investigate a shipment, prevent fraud, comply with legal requirements, or provide customer support.

Depending on the service, information may be provided to:

• Suppliers, Vendor Stores, manufacturers, retailers, wholesalers, distributors, or marketplaces
• IBO Logistics
• Warehouses and receiving providers
• Couriers and freight forwarders
• Ocean carriers and vessel operators
• Airlines and air-cargo providers
• Customs brokers
• Trucking, towing, pickup, and delivery providers
• Mail boats and other onward transportation providers
• Payment processors, banks, financial institutions, and fraud-prevention providers
• Cargo-protection or insurance providers
• Technology, website, communication, analytics, automation, customer-support, and AI-service providers
• Accountants, legal advisers, auditors, and compliance providers
• Customs authorities, government agencies, regulators, courts, or law-enforcement agencies

Information shared should be limited to what is reasonably required for the applicable service. We do not provide suppliers, carriers, or logistics providers with customer passwords, complete payment-card numbers, or unrelated private information.

Customs and Government Information

International shipping may require information to be provided to Customs authorities, Customs brokers, government agencies, ports, carriers, or other authorized parties.

Depending on the shipment, this may include:

• Customer or importer name
• Contact information
• Address
• Identification or importer information when legally required
• Supplier invoices
• Product descriptions
• Quantities and values
• Tracking or shipment information
• Customs authorizations
• Permits, licences, or supporting documents

Information is provided as reasonably required for lawful import, export, Customs clearance, inspection, and government-processing purposes.

Payments

Payments may be processed through secure third-party payment providers, banks, or financial institutions. 2PriceTags does not normally receive or store complete payment-card numbers or card security codes.

We may retain transaction references, payment confirmations, payment status, refund records, chargeback information, invoice references, and other billing details for accounting, fraud prevention, payment verification, Customs, tax, dispute, reconciliation, and business-record purposes.

A payment screenshot or transfer confirmation may be stored as supporting payment evidence, but verified settlement is determined through the applicable approved payment, banking, or billing source.

Customer Accounts

Account information may be used to display orders, maintain contact details, receive updates, submit documents, access available store or customer tools, and communicate with 2PriceTags or IBO Logistics where applicable.

Customers are responsible for keeping login information secure and account information accurate. Contact us promptly if you believe your account has been accessed without permission.

Communications

When you contact us through WhatsApp, email, telephone, website forms, chat, social media, or another approved support channel, we may use your message and contact details to respond, process a transaction, verify information, collect shipment documents, provide updates, review a claim, troubleshoot a transaction, or improve our services.

Do not submit highly sensitive credentials or information that is not reasonably required for the requested service.

Marketing Messages

When you subscribe to marketing communications, we may send information about products, promotions, bulk offers, services, store updates, or new arrivals.

You may unsubscribe from marketing communications at any time. Unsubscribing from marketing does not prevent necessary messages concerning your account, order, payment, shipment, Customs requirements, pickup, delivery, documentation, or customer-service request.

Cookies and Website Tools

Our website may use cookies, analytics tools, pixels, security tools, and similar technologies to:

• Operate the website and checkout
• Remember account, country, currency, cart, or language preferences
• Understand website activity
• Prevent fraud and protect website security
• Measure marketing performance
• Improve website functionality and customer service

You may adjust certain cookie settings through your browser or privacy controls displayed on the website. Some website features may not work properly when cookies are disabled.

Customer Reviews and Submitted Content

When you submit a review, photograph, video, testimonial, comment, or other content, we may use it for customer service, website display, marketing, advertising, social media, or service improvement where permitted.

Do not include private, financial, identification, or other sensitive information in content that you intend to be displayed publicly.

Claims, Damage, and Shipment Investigations

When a customer reports damage, shortage, wrong merchandise, wrong quantity, loss, or another shipment discrepancy, we may collect and review information reasonably necessary to investigate the issue.

This information may include:

• Vendor Store invoice
• Order information
• Tracking records
• Warehouse receiving records
• Package scans and weights
• Package and product photographs
• Videos
• Pallet or loading records
• Carrier or freight records
• Bills of lading
• Customs or inspection records
• Pickup and delivery information
• Product labels, model numbers, or serial numbers
• Other evidence reasonably required for review

Relevant information may be shared with the responsible Vendor Store, manufacturer, carrier, warehouse, Customs broker, cargo-protection provider, insurer, or other provider when reasonably necessary to review or process an eligible claim.

Data Security

We take reasonable administrative, operational, and technical steps to protect customer information from unauthorized access, misuse, alteration, loss, or disclosure.

No online, email, cloud, payment, communication, or storage system can be guaranteed completely secure. Customers should protect their account login, email account, telephone, payment information, and personal devices.

Data Minimization

We aim to collect and use information reasonably necessary for the applicable customer, purchasing, shipment, Customs, payment, delivery, support, compliance, or business purpose.

Customers should avoid sending passwords, PINs, CVV/security codes, one-time codes, full payment-card numbers, or other credentials that are not required for the service.

Data Retention

We retain information for as long as reasonably required for orders, purchasing, customer service, accounting, tax, Customs, shipping, delivery, payment verification, fraud prevention, chargebacks, disputes, claims, legal compliance, audits, and business records.

Some information cannot be deleted immediately when retention is required for a lawful, regulatory, contractual, accounting, Customs, fraud-prevention, dispute, or legitimate business purpose.

Your Choices

You may contact us to request access to, correction of, or deletion of eligible personal information where permitted by applicable law.

We may need to verify your identity before processing a privacy request. Certain records may be retained when required for active orders, accounting, tax, Customs, fraud prevention, dispute resolution, claims, chargebacks, legal compliance, or another legitimate retention requirement.

Children's Privacy

2PriceTags is not intended for children to independently place orders or use paid services without the involvement and permission of a parent or legal guardian. Contact us if you believe a child has submitted personal information without appropriate permission.

International and Cross-Border Processing

Because 2PriceTags and applicable logistics providers support international shopping, sourcing, purchasing, shipping, Customs, freight, warehouse, and delivery services, customer information may be processed, stored, or shared across borders when reasonably necessary to complete a transaction or service.

This may include processing in or sharing information with applicable providers in the United States, The Bahamas, the United Kingdom, Panama, China, or another country involved in the approved purchase, transportation, payment, Customs, support, or delivery process.

Third-Party Websites and Services

Our website, communications, or services may contain links to or interact with Vendor Stores, payment providers, tracking services, carriers, logistics providers, social networks, or other third-party websites and services. Those providers operate under their own terms, privacy policies, security practices, and legal obligations. We are not responsible for their independent privacy practices.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, providers, business practices, operational processes, or legal obligations change. Updates will be posted on this page.

Contact

Privacy questions, account-information requests, or 2PriceTags matters
support@2pricetags.com

Shipment documents, logistics records, Customs, warehouse, or IBO Logistics matters
support@ibologisticsltd.com

Last updated: August 2026