2PriceTags is operated by IBO GroupPrice, LLC.

2PriceTags helps customers shop, source, purchase, and coordinate the shipment of merchandise. IBO Logistics provides freight forwarding, warehouse receiving, Customs-related support, pickup, delivery, and other logistics services for applicable shipments.

Unless specifically stated otherwise, 2PriceTags, IBO GroupPrice, LLC, and IBO Logistics are not the original manufacturer or Vendor Store for third-party merchandise. Product availability, shipping methods, transit times, import requirements, charges, providers, and delivery options vary according to the merchandise, destination, route, package details, and service selected.

Shipping and Logistics Services

Depending on the product, destination, package size, weight, handling requirements, and available service, a shipment may move by:

• Courier or parcel service
• Air freight
• Ocean or sea freight
• Dry freight
• Temperature-controlled freight
• Truck or local delivery
• Warehouse pickup
• Mail-boat handoff
• Another approved transportation or delivery method

Orders may be handled using IBO Logistics or other approved couriers, warehouses, freight forwarders, carriers, airlines, vessel operators, Customs brokers, delivery providers, and logistics partners. IBO Logistics is not the exclusive logistics provider for every order or destination.

Supported Destinations and Providers

Shipping and logistics services are not limited to The Bahamas. Available destinations, routes, payment methods, shipping methods, delivery options, and service providers may vary by product, customer, destination, and transaction.

A shipment may be held, refused, cancelled, rerouted, transferred, or re-quoted when transportation, Customs clearance, delivery, payment processing, documentation, product handling, or another required service cannot reasonably be arranged.

Bahamas Orders

For eligible Bahamas orders, the displayed product price may include the product, applicable purchasing and service charge, estimated freight, estimated import duty, processing, handling, and other estimated landed-cost charges.

VAT and optional Local Delivery Service may be calculated separately at checkout or through the applicable billing process.

Displayed landed-cost amounts remain estimates until actual package, freight, Customs, government, warehouse, and delivery charges become known.

Destinations Outside The Bahamas

For destinations outside The Bahamas, shipping, duties, taxes, Customs charges, brokerage, handling, delivery, and other destination charges are not included in the displayed product price unless specifically stated.

Applicable charges may be quoted or billed separately based on destination, route, product, provider, Customs requirements, and actual shipment details.

Most specialized IBO Logistics receiving locations and direct-routing services are intended for Bahamas-destination cargo. For destinations outside The Bahamas, current approved routing options may include the Miami Main Hub and United Kingdom Hub when suitable for the cargo and route. Customers must confirm the correct location before shipping.

Product Sourcing and Purchase Assistance

Customers may request assistance sourcing merchandise not listed on 2PriceTags.

For Purchase Assistance, customers should provide the product link or clear image, quantity, destination, and applicable size, color, model, variant, configuration, or other required option.

Before purchase, the customer must confirm the exact merchandise and applicable options.

A materially different item will not be purchased without customer approval. Vendor Store shipping, Vendor Store tax, availability, and final checkout charges must be verified from the actual transaction.

Product-Sourcing Quotations and Payment Options

A sourced-order quotation may include the merchandise amount and estimated landed cost.

Customers may be offered the option to pay the full approved quotation before purchase or pay the merchandise or purchasing portion first and settle the applicable landed-cost balance later.

The merchandise will not be purchased until required customer confirmation and payment have been received and verified.

Customer Landed Cost Summary and Official Invoice

A Customer Landed Cost Summary may be provided before the official customer invoice.

The Summary may show applicable merchandise, freight, Customs, VAT, brokerage, handling, delivery, or other landed-cost components.

The Landed Cost Summary is not the official invoice, not a separate receivable, and not proof of payment.

The official amount due and payment status come from the applicable official invoice and approved billing or payment system.

Estimated Landed Cost

Landed-cost amounts are estimates and are not guaranteed. Final costs may change because of actual package weight, dimensional or volumetric weight, pallet-space usage, supplier packaging, carrier pricing, route changes, Customs classification, assessed value, duty, VAT, taxes, levies, processing, brokerage, inspection, storage, repacking, consolidation, palletization, pickup, delivery, or another applicable cost.

If actual charges exceed the amount previously estimated or paid, an additional invoice may be issued.

Forwarding Addresses and Receiving Instructions

IBO Logistics uses multiple U.S. and international receiving locations. Different locations are intended for different cargo types, destinations, consolidation requirements, routes, package sizes, pallets, vehicles, machinery, air freight, ocean freight, and other specialized shipments.

Customers should obtain the correct receiving instructions before shipping merchandise.

Do not automatically reuse an address from an old shipment, previous invoice, saved Vendor Store address book, email, search result, or earlier order without confirming that it remains appropriate for the new shipment.

When an IBO Logistics forwarding address is provided, the complete address must be entered exactly as instructed, including applicable recipient or receiving name, street address, Suite or Unit, city, state/province/region, ZIP or postal code, country, and phone number where applicable.

Where instructed, the receiving name must follow:

IBO [CUSTOMER NAME]

The Suite or Unit belongs to the selected forwarding location. Omitting the required Suite or Unit, using a Suite from another IBO location, or leaving out the required customer receiving name can delay package identification and receiving.

Consolidation and Palletization

Consolidation means combining multiple packages, Vendor Store orders, boxes, or pallets into fewer shipping units before forwarding.

Consolidation may include receiving separate packages, combining orders, reorganizing cargo, reducing packages or pallets into fewer shipping units where practical, repacking, pallet building, wrapping, securing, strapping, labeling, and transportation preparation.

Palletization means arranging loose boxes, packages, merchandise, or cargo on a pallet and building, securing, and wrapping the pallet for onward transportation.

A pallet is not automatically transportation-ready merely because merchandise is sitting on it.

Consolidation or palletization may require additional warehouse handling, labor, pallet materials, wrapping, repacking, or preparation. Consolidation does not guarantee a lower freight cost.

Completed Pallets and Direct Routing

Additional consolidation or palletization may not be required when cargo arrives already fully built, secured, wrapped, and ready for the applicable vessel, container, airline, or other approved onward transportation, with no additional packages or orders waiting to be added.

When an approved direct receiving location is available, direct routing may reduce processing time by avoiding transfer to the Miami Main Hub, waiting for other packages, consolidation batching, pallet rebuilding, additional wrapping, or another warehouse transfer.

Direct routing does not guarantee a specific vessel, flight, departure, arrival date, or transit time.

Specialized Cargo, Full Pallets, Vehicles, and Machinery

Customers should contact IBO Logistics before shipping full pallets, vehicles, forklifts, tractors, buses, cars, trucks, machinery, oversized cargo, or other specialized freight.

These shipments may require a specific receiving location, freight booking, direct-vessel or airline arrangement, forklift service, towing, port entry, pallet handling, documentation, or another specialized service.

Self-Purchased Freight-Forwarding Shipments

A self-purchased freight-forwarding shipment is merchandise the customer purchases directly from a third-party Vendor Store and sends to an approved forwarding address.

Customers should provide the available Vendor Store, Order Number, Tracking Number when issued, product description, quantity, purchase value, destination, required Customs information, and complete supplier or commercial invoice in PDF format.

A Tracking Number is not required before it has actually been issued by the Vendor Store or carrier. If the complete PDF contains a usable Order Number, the invoice may be submitted first and Tracking provided when available.

Supplier or Commercial Invoice Requirement

Self-purchased freight-forwarding shipments require the proper supplier or commercial invoice in PDF format.

The PDF should clearly show the supplier or Vendor Store name, Order or Invoice Number, product description, quantity, product price, taxes, discounts, shipping charges, total amount paid, and all applicable invoice pages.

Screenshots, photographs, cropped images, partial order pages, and manually recreated invoices are not substitutes for the proper Vendor Store PDF required for Customs and shipment documentation.

If the invoice is incomplete, unreadable, missing pages, or does not contain sufficient information to identify and value the merchandise, the customer may be required to obtain and resend the complete invoice from the Vendor Store.

Where to Send Your Invoice

• For self-purchased freight-forwarding shipments and other logistics services handled by IBO Logistics, send the complete supplier or Vendor Store invoice PDF to billing@ibologisticsltd.com.
• For 2PriceTags purchasing, Purchase Assistance, orders, or shipments that are not being handled by IBO Logistics, send applicable billing documents to billing@2pricetags.com.

If you are unsure which billing address applies, contact us so the document can be routed to the correct transaction.

Receiving and Package Identification

Warehouse receiving may include scanning, identifying, photographing the exterior of a package, counting received packages, weighing, measuring, recording labels, and linking the package to available customer and shipment information.

A warehouse receiving scan confirms that a package or shipment record was received or recorded. It does not by itself confirm exact merchandise, quantity, model, size, color, accessories, internal condition, completeness, or Vendor Store packing contents inside a sealed package.

Transit and Delivery Times

Vendor Store processing time is additional to transportation time.

• Estimated transit to The Bahamas: 4–7 business days after Vendor Store processing
• Estimated international transit: 4–21 business days after Vendor Store processing

Transit and delivery times are estimates and are not guaranteed. Delays may occur because of Vendor Store processing, product availability, warehouse receiving, missing documentation, consolidation, freight availability, vessel or airline schedules, port congestion, Customs inspections, government outages, weather, holidays, strikes, unpaid balances, incorrect customer information, destination restrictions, or other circumstances outside our reasonable control.

Tracking

Tracking depends on the provider and stage of the shipment.

An order may have multiple identifiers, including Vendor Store Order Number, Vendor Invoice Number, carrier Tracking Number, warehouse receiving reference, package reference, freight reference, or outbound shipment reference. These identifiers may refer to different stages and should not be treated as interchangeable.

Orders containing multiple packages may have several Tracking Numbers and different packages may arrive on different dates.

Third-party tracking updates may be delayed or limited during consolidation, freight movement, vessel transportation, Customs processing, warehouse transfer, or final delivery. Estimated arrival dates shown by another provider are not guaranteed by 2PriceTags.

Payment Verification

A payment screenshot, transfer confirmation, receipt image, WhatsApp message, email, or customer statement that payment was made is payment evidence only.

Payment is considered verified only after the applicable approved bank, payment processor, or billing system confirms settlement.

Customs, Duties, VAT, Taxes, and Government Charges

Customs authorities and government agencies determine final product classification, declared or assessed value, duty, VAT, taxes, levies, processing, inspection, permits, clearance, detention, seizure, release, return, abandonment, or destruction decisions.

Customers may be required to provide invoices, identification, importer information, Customs authorization, permits, licences, product information, or other supporting documentation.

Importer or Customs authorization is generally collected after the applicable order has been confirmed or placed and before Bahamas Customs clearance is required.

Duty, tax, classification, and import-cost information provided through the website, quotation, estimate, invoice, calculator, or customer-support communication is guidance only and does not bind Customs or another government authority.

Customer Addresses and Delivery Instructions

Customers are responsible for providing accurate and complete:

• Shipping and delivery addresses
• Pickup information
• Telephone numbers
• Email addresses
• Recipient names
• Delivery instructions
• Mail-boat or carrier information

2PriceTags and IBO Logistics are not responsible for delays, failed delivery, address-correction charges, redelivery charges, storage charges, or returned shipments caused by incorrect, incomplete, or outdated information supplied by the customer, except where responsibility cannot lawfully be excluded.

Warehouse Pickup

Pickup availability depends on the transaction, destination, warehouse, payment status, Customs status, cargo availability, and operating schedule.

Customers should wait until the applicable ready-for-pickup confirmation is provided.

Identification, Order Number, Invoice Number, or written authorization may be required before merchandise is released.

Eligible Bahamas pickup transactions may be paid at pickup using an accepted payment method approved for that transaction where such payment arrangement is available.

Local Delivery

Delivery transactions must generally be fully paid and verified before delivery unless approved credit terms apply.

Delivery may be completed to the approved address, authorized recipient, business, pickup point, mail boat, carrier, or other approved handoff location selected for the transaction.

Additional charges may apply for:

• Incorrect addresses
• Unsuccessful delivery attempts
• Redelivery
• Waiting time
• Special access requirements
• Oversized or heavy merchandise
• Remote or restricted locations

Mail-Boat and Third-Party Handoff

Where merchandise is delivered to the customer's designated mail boat, carrier, freight service, approved representative, or another approved third-party handoff point, the applicable local-delivery obligation is generally completed when the shipment is accepted at that approved handoff location.

The customer is responsible for confirming the receiving schedule, recipient details, island or destination information, and charges required by the receiving provider.

Transportation after the approved handoff is subject to the receiving provider's schedule, terms, handling, and availability.

Delivery Attempts

If delivery cannot be completed because no authorized person is available, the address is incorrect, access is restricted, payment remains outstanding, or another customer-related issue prevents delivery, the shipment may be returned to the warehouse or another approved location.

Redelivery, storage, return transportation, waiting time, or related charges may apply before another delivery attempt is arranged.

Storage Charges

Merchandise should be collected or scheduled for onward shipment within five business days after the customer is notified that it is available.

Bahamas Warehouse

• Half-pallet space: $10 per day
• Full-pallet space: $20 per day

United States Warehouse

• Half-pallet space: $20 per day
• Full-pallet space: $30 per day

Storage continues until merchandise is collected, shipped, returned, transferred, released, or otherwise resolved.

Storage and Unclaimed Shipments

A shipment may be held while freight, duty, VAT, Customs, handling, storage, pickup, delivery, or another outstanding amount remains unpaid.

After reasonable notice, shipments that remain unpaid, undocumented, unclaimed, abandoned, prohibited, or unsuitable for continued storage may be returned, transferred, surrendered, or otherwise handled as permitted by applicable law.

Prohibited & Restricted Items

Some merchandise cannot be accepted or transported. Other merchandise requires prior approval, permits, special packaging, supporting documents or a different freight method.

Review our Prohibited & Restricted Items guide before ordering or shipping.

Prohibited & Restricted Items

Customers are responsible for confirming that merchandise may legally be purchased, exported, transported, imported, delivered, possessed, and used at the destination.

Restricted, prohibited, unsafe, hazardous, leaking, damaged, undeclared, undocumented, abandoned, or unsuitable merchandise may be refused, held, returned, transferred, surrendered, or otherwise handled according to applicable law, carrier rules, Customs requirements, or service requirements.

Cargo Protection

Cargo protection or insurance is not automatically included.

Available protection must be requested, accepted, and paid for before the applicable merchandise is released for shipment.

Protection cannot be added after loss, theft, shortage, or damage has already occurred.

Where a 50% cargo-protection option is offered, the maximum potential covered amount is limited to 50% of the supported invoice value, subject to applicable terms, deductibles, exclusions, supporting evidence, valuation rules, and claim approval. Purchasing protection does not guarantee claim approval.

Loss, Shortage, or Damage

Loss, shortage, wrong merchandise, wrong quantity, defect, substituted merchandise, incomplete merchandise, or transportation damage must be reported immediately and no later than 24 hours after pickup or delivery, except where applicable law requires otherwise.

Package Contents and Transportation Handling

Packages are generally received and forwarded as provided by the Vendor Store or carrier.

Unless a separate inspection service is specifically requested, available, and confirmed, we do not routinely open packages to verify internal contents, quantities, models, sizes, colors, condition, accessories, completeness, or Vendor Store packing accuracy.

Receipt, scanning, weighing, photographing, or recording an external package does not constitute verification of its internal contents and does not confirm that the Vendor Store packed the correct or complete order.

Missing, incorrect, defective, substituted, incomplete, or mispacked merchandise originating from a Vendor Store remains subject to that Vendor Store's applicable policies.

A shipment may pass through multiple Vendor Stores, warehouses, couriers, carriers, freight forwarders, terminals, vessels, airlines, trucking providers, Customs processes, storage facilities, mail boats, and delivery providers.

Loss, shortage, or damage may occur during Vendor Store packing, courier transportation, warehouse receiving, consolidation, repacking, palletization, loading, vessel or airline transportation, carrier handling, unloading, terminal handling, transfer, Customs or government inspection, trucking, storage, mail-boat handling, pickup, or final delivery.

The existence of damage, loss, shortage, wrong merchandise, or incorrect quantity does not by itself establish which party caused the issue.

Responsibility for an approved claim depends on the circumstances, available evidence, applicable provider terms, available cargo protection or insurance, and where the loss, shortage, or damage occurred.

Customers should preserve the merchandise, outer and inner packaging, boxes, wrapping, pallet material, shipping labels, product labels, model or serial numbers, Vendor Store invoice, order information, Tracking information, pickup or delivery documents, photographs, and videos.

Do not discard, repair, install, alter, use, resell, or return disputed merchandise before instructions are provided when doing so could affect evidence or claim review.

Order Changes and Cancellations

Customers should submit a requested order change or cancellation as quickly as possible.

A change or cancellation is not guaranteed once payment review, purchasing, Vendor Store processing, warehouse receiving, pickup, consolidation, freight booking, shipping, Customs preparation, delivery preparation, or import processing has started.

Approved changes, cancellations, refunds, and store credits are governed by the Return and Refund Policy, Purchase Options Cancellation Policy where applicable, and costs already paid, booked, committed, performed, or incurred.

Non-Refundable Shipping and Third-Party Costs

Freight, shipping, receiving, consolidation, pallet preparation, wrapping, pickup, towing, delivery, storage, Customs, brokerage, cargo protection, duty, VAT, taxes, government charges, and other third-party or completed service costs may be non-refundable after they are paid, booked, performed, committed, or incurred, except where applicable law requires otherwise.

Final Shipping Decision

2PriceTags and IBO Logistics may adjust, correct, hold, refuse, reroute, cancel, or re-quote a shipment when product information, packaging, weight, dimensions, destination, receiving location, provider availability, Customs requirements, safety requirements, or actual charges change.

Nothing in this policy removes any customer right or remedy that cannot legally be excluded.

Contact

IBO Logistics freight, Customs, warehouse, tracking, pickup, delivery, supplier invoices, or logistics billing
billing@ibologisticsltd.com
support@ibologisticsltd.com

2PriceTags purchasing, Purchase Assistance, product sourcing, orders, supplier documents, or billing for transactions not handled by IBO Logistics
billing@2pricetags.com
support@2pricetags.com

Last updated: August 2026